Return on quality : measuring the financial impact of your company's quest for quality
| Main Author: | |
|---|---|
| Format: | Book |
| Published: |
Singapore :
Heinemann Asia ,
1994
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| Subjects: |
MARC
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| 005 | 19980730.0 | ||
| 008 | 980730s1994 | ||
| 020 | 0 | 0 | |a 9971643863 |
| 090 | 0 | 0 | |a 658.562 |b RUS |
| 100 | 1 | 0 | |a RUST |h Roland T |
| 245 | 1 | 0 | |a Return on quality : |b measuring the financial impact of your company's quest for quality |c Roland T.Rust,Anthony J.Zahorik and Timothy L.Keiningham. |
| 260 | 0 | 0 | |a Singapore : |b Heinemann Asia , |c 1994 |
| 300 | |a 225p. ; |c 22cm. | ||
| 650 | 0 | 0 | |a Quality measurement |
| 999 | |a B000003345 |b MONOGRAPH |c OPEN SHELF |e Default branch | ||