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| LEADER |
00000cam a2200000 7i4500 |
| 001 |
0000009586 |
| 005 |
19980801.0 |
| 008 |
980801s1992 |
| 020 |
0 |
0 |
|a 013923392x
|
| 090 |
0 |
0 |
|a 658.812
|b BRO
|
| 100 |
1 |
0 |
|a BROWN
|h Stanley A
|
| 245 |
1 |
0 |
|a Total quality service :
|b how organizations use it to create a competitive advantage
|c Stanley A. Brown
|
| 260 |
0 |
0 |
|a Canada :
|b Prentice Hall ,
|c 1992
|
| 300 |
|
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|a 258ms. ;
|c 23sm.
|
| 650 |
0 |
0 |
|a Service industries-Quality control
|
| 999 |
|
|
|a B000002438
|b MONOGRAPH
|c OPEN SHELF
|e Default branch
|
| 999 |
|
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|a B000002458
|b MONOGRAPH
|c OPEN SHELF
|e Default branch
|