|
|
|
|
| LEADER |
00000cam a2200000 7i4500 |
| 001 |
0000010951 |
| 005 |
19981012.0 |
| 008 |
981012s1998 |
| 090 |
0 |
0 |
|a 658.812
|b HIE
|
| 100 |
1 |
0 |
|a HIEBELER
|h Robert
|
| 245 |
1 |
0 |
|a Best practices :
|b building your business with customer focussed solutions
|c Robert Hiebeler,Thomas B.Kelly and Charles Ketteman.
|
| 260 |
0 |
0 |
|a New York :
|b Simon & Schuster ,
|c 1998
|
| 300 |
|
|
|a 240p. ;
|c 24cm.
|
| 650 |
0 |
0 |
|a Customer services-management-Case study
|
| 650 |
0 |
0 |
|a Customer services-Quality control-Case study
|
| 650 |
0 |
0 |
|a Industrial management-Case studies
|
| 700 |
1 |
1 |
|a Kelly
|h Thomas
|
| 700 |
1 |
1 |
|a Ketteman
|h Charles
|
| 999 |
|
|
|a B000004697
|b MONOGRAPH
|c OPEN SHELF
|e Default branch
|