Kajian tahap kepuasan pelanggan di Unit pas pengajian Jabatan Imigresen Kuala Lumpur

Kajian tahap kepuasan pelanggan di Unit pas pengajian Jabatan Imigresen Kuala Lumpur

Bibliographic Details
Main Author:	SHAMSIAH Hj. Dahaban
Format:	Book
Published:	Kuala Lumpur : INTAN , 1995
Subjects:	Customer services > Malaysia - Dissertations, thesis, etc Kuala Lumpur Immigration Department - Customer services - Dissertations, thesis, etc

Similar Items

Pengurusan khidmat pelanggan : petua & teknik
by: RAHMAT Ismail
Published: (2002)

Keberkesanan Sistem perkhidmatan kaunter dalam polis Diraja Malaysia : satu kajian di ibu pejabat polis daerah Cheras K.Lumpur
by: MOHD Sharif bin Hassan
Published: (1994)

Kepimpinan melelui teladan : dalam konteks Polis Diraja Malaysia:(satu kajian di Briged Tengah Pasukan Polis Hutan Kuala Lumpur)
by: NORDIN bin Badar, P.P
Published: (1990)

The customer-centered enterprise : how IBM and other world class companies achieve extraordinary results by putting customers first
by: THOMPSON
Published: (2000)

Emotional value : creating strong bonds with your customers
by: BARLOW
Published: (2000)

BE our guest : perfecting the art of customer service
Published: (2001)

Quality customer service for front line staff
by: MARTIN
Published: (1994)

Beyond customer service : keeping customers for life
by: GERSON
Published: (1992)

The real heroes of business and not a ceo among them
by: FROMM
Published: (1994)

Just say yes! : extreme customer service....How to give it! How to get it!
by: NULMAN
Published: (2000)

Love thy customer : creating delight, preventing dissatisfaction, and pleasing your hardest-to-please customers
by: BRINKMAN
Published: (2006)

Are your customer being served? : how to boost profit by delivering exceptional customer sevice
by: ROWSON
Published: (2007)

Customer Service : apractical approach
by: HARRIS
Published: (2007)

Integrity service : treat your customers right, watch your business grow
by: WILLINGHAM
Published: (2005)

Positively outrageous service : how to delight and astound your customers and win them for life
by: GROSS
Published: (2004)

The customer service workbook
by: LAKE
Published: (2002)

Why service stinks...and exactly whay to do about it!
by: GROSS
Published: (2004)

Customer service : a practical approach
by: HARRIS
Published: (2003)

The world of customer service
by: ODGERS
Published: (2004)

The seven deadly skills of competing
by: ESSINGER
Published: (1999)

Customer care : how to improve competitiveness, staff motivation and profitability in today's service driven organization
by: COOK
Published: (1997)

Super service : seven keys to delivering great customer service
by: GEE
Published: (1999)

Managing to keep the customer : how to achieve and mantain superior customer service throughout the organization
by: DESATRICK
Published: (1993)

Dealing with demanding customers : how to turn complaints into opportunities
by: MARTIN
Published: (1994)

The complete idiot's guide to great customer service
by: KARR
Published: (1997)

Customer care : how to create an effective customer focus
by: COOK
Published: (2000)

The handbook of world class customer service
by: COLEMAN
Published: (2000)

Persepsi personel terhadap cawangan tatatertib Polis Diraja Malaysia satu kajian di Kuala Lumpur
by: AMIRUDDIN b Bistamam

Regionalization and access to primary health services in Malaysia
by: MUHAMMAD Rais b Abdul Karim
Published: (1985)

SERVICES Management
Published: (1998)

Exceptional service, exceptional profit : the secrets of building a five-star customer service organization
by: INGHILLERI
Published: (2010)

Total access : giving customers what they want in an anytime, anywhere world
by: MCKENNA
Published: (2002)

What to say to a porcupine : 20 humorous tales that get to the heart of Great Customer Service
by: GAL
Published: (2008)

Keeping the edge : giving customes the service they demand
by: SCHAAF
Published: (1995)

Managing quality customer service
by: MARTIN

Service leadership : the quest for competitive advantage
by: GRONFELDT
Published: (2006)

Reaching the goal : how managers improve a services business using Goldratt's theory of constraints
by: RICKETTS
Published: (2008)

Customer mania! : it's never to late to build a customer focused company
by: BLANCHARD
Published: (2004)

Kepuasan pelanggan dan hubungannya dengan kualiti perkhidmatan : satu kajian di Istana Budaya Kuala Lumpur
by: ALEXANDER Anak Wong
Published: (2004)

On great service : a framework for action
by: BERRY
Published: (1995)