APA (7th ed.) Citation

THOMPSON. (2000). The customer-centered enterprise: How IBM and other world class companies achieve extraordinary results by putting customers first. Mc Graw Hill.

Chicago Style (17th ed.) Citation

THOMPSON. The Customer-centered Enterprise: How IBM and Other World Class Companies Achieve Extraordinary Results by Putting Customers First. New York: Mc Graw Hill, 2000.

MLA (9th ed.) Citation

THOMPSON. The Customer-centered Enterprise: How IBM and Other World Class Companies Achieve Extraordinary Results by Putting Customers First. Mc Graw Hill, 2000.