Secrets of customer relationship management : it's all about how you make them feel
| Main Author: | |
|---|---|
| Format: | Book |
| Published: |
New York :
McGraw Hill ,
2001
|
| Subjects: |
MARC
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| 090 | 0 | 0 | |a 658.812 |b BAR |
| 100 | 1 | 0 | |a BARNES |h James G |
| 245 | 1 | 0 | |a Secrets of customer relationship management : |b it's all about how you make them feel |c James G. Barnes |
| 260 | 0 | 0 | |a New York : |b McGraw Hill , |c 2001 |
| 300 | |a xviii,316p. ; |c 24cm. | ||
| 650 | 0 | 0 | |a Customer relations |
| 999 | |a B000006306 |b MONOGRAPH |c OPEN SHELF |e Default branch | ||