Mengukur kualiti perkhidmatan perbandaran menggunakan skala servqual : satu kajian di Majlis Perbandaran Shah Alam (MPSA), Shah Alam, Selangor

Mengukur kualiti perkhidmatan perbandaran menggunakan skala servqual : satu kajian di Majlis Perbandaran Shah Alam (MPSA), Shah Alam, Selangor

Bibliographic Details
Main Author:	LIM An Tong
Format:	Book
Published:	Bangi : Universiti Kebangsaan Malaysia , 1998
Subjects:	Consumer satisfaction Consumer's preferences Consumer > Attitudes Universiti Kebangsaan Malaysia > Dissertations

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