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|a 0130978531
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|a 658.812
|b HAR
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|a HARRIS
|h Elaine K
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| 245 |
1 |
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|a Customer service :
|b a practical approach
|c Elaine K.Harris
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| 260 |
0 |
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|a Upper Saddle River,NJ :
|b Prentice Hall ,
|c 2003
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| 300 |
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|a xii,164p. ;
|c 26cm.
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| 504 |
0 |
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|a Today's customer service providers and managers are more important than ever to a company's bottom line. Customer Service: A Practical Approach was created to meet the growing need for qualified customer service professionals. This practical text-workbook focuses on the skills and strategies needed to build and maintain customer service excellence.
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| 650 |
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|a Customer services
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|a B000008990
|b MONOGRAPH
|c OPEN SHELF
|e Default branch
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