Kepuasan pelanggan dan hubungannya dengan kualiti perkhidmatan : satu kajian di Istana Budaya Kuala Lumpur

Kepuasan pelanggan dan hubungannya dengan kualiti perkhidmatan : satu kajian di Istana Budaya Kuala Lumpur

Bibliographic Details
Main Author:	ALEXANDER Anak Wong
Format:	Book
Published:	Sintok : Universiti Utara Malaysia , 2004
Subjects:	Consumer behavior Consumer satisfaction Consumer > Attitudes Customer services University Utara Malaysia > Dissertations

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