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| LEADER |
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| 001 |
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| 005 |
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050429s2004 |
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|a 0793188237
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| 090 |
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|a 658.8
|b GRO
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| 100 |
1 |
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|a GROSS
|h T. Scott
|
| 245 |
1 |
0 |
|a Positively outrageous service :
|b how to delight and astound your customers and win them for life
|c T. Scott Gross
|
| 250 |
0 |
0 |
|a 2nd ed.
|
| 260 |
0 |
0 |
|a Chicago :
|b Dearborn Trade Pubs. ,
|c 2004
|
| 300 |
|
|
|a xii,211p. ;
|c 23cm.
|
| 650 |
0 |
0 |
|a Customer services
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| 999 |
|
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|a B000009629
|b MONOGRAPH
|c OPEN SHELF
|e Default branch
|
| 999 |
|
|
|a B000010490
|b MONOGRAPH
|c OPEN SHELF
|e Default branch
|