APA (7th ed.) Citation

HOROVITZ & Hororitz. (2000). Service strategy: Management moves for customer results (2nd ed.). Pearson Education Limited.

Chicago Style (17th ed.) Citation

HOROVITZ and Hororitz. Service Strategy: Management Moves for Customer Results. 2nd ed. Britain: Pearson Education Limited, 2000.

MLA (9th ed.) Citation

HOROVITZ and Hororitz. Service Strategy: Management Moves for Customer Results. 2nd ed. Pearson Education Limited, 2000.