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|a 0273675834
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|a 658.812
|b HOR
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| 100 |
1 |
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|a HOROVITZ
|h Jacques,1947
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| 245 |
1 |
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|a Service strategy :
|b management moves for customer results
|c Jacques Hororitz
|
| 250 |
0 |
0 |
|a 2nd ed
|
| 260 |
0 |
0 |
|a Britain :
|b Pearson Education Limited ,
|c 2000
|
| 300 |
|
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|a xv,205p. ;
|c 24cm.
|
| 650 |
0 |
0 |
|a Consumer satisfaction
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| 650 |
0 |
0 |
|a Customer relations
|
| 650 |
0 |
0 |
|a Customer services
|x Management
|
| 700 |
1 |
1 |
|a Hororitz
|h Jacques
|x Seven secrets of services strategy
|
| 999 |
|
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|a B000009729
|b MONOGRAPH
|c OPEN SHELF
|e Default branch
|