Return on customer : creating maximum value from your scarcest resource

Bibliographic Details
Main Author: PEPPERS
Other Authors: Rogers
Format: Book
Published: New York : Doubleday/Currency , 2005
Edition:1st. ed.
Subjects:

HEADQUARTERS

Holdings details from HEADQUARTERS
Call Number: 658 8 PEP
Accession Item Category Format Status Notes
B000010013 OPEN SHELF MONOGRAPH AVAILABLE