Satisfaction:how every great company listens to the voice of the customer
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| Format: | Book |
| Published: |
New York :
Portfolio ,
2006
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| Physical Description: | xxi,226p. : ill ; 24cm. |
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| Bibliography: | Being successful always means listening to the customers and understanding their needs. D.J. Power and Associates provides us the opportunity to benefit from its experience in methods and techniques of analyzing and identifying customers' expectations. |
| ISBN: | 1591841097 |