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| LEADER |
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|a 158.26
|b CAV
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|a CAVA
|h Roberta
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1 |
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|a Dealing with difficult people :
|b how to deal with nasty customers,demanding bosses and annoying co-workers
|c Roberta Cava
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| 260 |
0 |
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|a United States :
|b Firefly Books ,
|c 2004
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| 300 |
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|a 224p. ;
|c 23cm.
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| 504 |
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|a Everyone who has had to deal with irate, rude, impatient or aggresive people in the workplace will welcome this book. Dealing with Difficult People offers detailed, proven strategies for handling stressful situations calmly and professionally. Discover the root causes of poor communication and learn how to deal with the most common personality conflicts and improve your own people skills so that you work better with others. Completely update and revised, this international bestseller outlines proven techniques to help workers keep their cool in a variety of situations.
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| 650 |
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|a Interpersonal communications
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| 650 |
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|a Interpersonal conflict
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| 650 |
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|a Work
|x Psychological aspects
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| 999 |
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|a B000011177
|b MONOGRAPH
|c OPEN SHELF
|e Default branch
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