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|a 9780814410553
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| 040 |
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|a JPA
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| 082 |
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|a 658.8
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| 090 |
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|a 658.8
|b GAL
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| 100 |
1 |
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|a GAL
|h Richard S
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| 245 |
1 |
0 |
|a What to say to a porcupine :
|b 20 humorous tales that get to the heart of Great Customer Service
|c Richard s. Gallagher
|
| 260 |
0 |
0 |
|a New York :
|b AMACOM ,
|c 2008
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| 300 |
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|a 111p :
|b ill. ;
|c 20cm.
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| 504 |
0 |
0 |
|a This book is full of essential customer service teachings cleverly disguised in humorous tales that both educate and amuse at the same time. This easy-to-read book is not only full of great advice, but contains thought-provoking questions at the end of each chapter. An all-around invaluable resource for any customer service operation.
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| 650 |
0 |
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|a Customer relations-Humor
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| 650 |
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|a Customer services-Humor
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| 650 |
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|a Customer services-Management-Humor
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| 999 |
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|a B000013235
|b MONOGRAPH
|c OPEN SHELF
|e Default branch
|