APA (7th ed.) Citation

INGHILLERI & Solomon. (2010). Exceptional service, exceptional profit: The secrets of building a five-star customer service organization. AMACOM.

Chicago Style (17th ed.) Citation

INGHILLERI and Solomon. Exceptional Service, Exceptional Profit: The Secrets of Building a Five-star Customer Service Organization. New York: AMACOM, 2010.

MLA (9th ed.) Citation

INGHILLERI and Solomon. Exceptional Service, Exceptional Profit: The Secrets of Building a Five-star Customer Service Organization. AMACOM, 2010.

Warning: These citations may not always be 100% accurate.