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| LEADER |
00000cam a2200000 7i4500 |
| 001 |
0000027617 |
| 005 |
20100511.0 |
| 008 |
100511s2010 |
| 020 |
0 |
0 |
|a 9780814415382
|
| 040 |
|
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|a JPA
|
| 082 |
|
|
|a 658.812
|
| 090 |
0 |
0 |
|a 658.812
|b ING
|
| 100 |
0 |
0 |
|a INGHILLERI
|h Leonardo
|
| 245 |
0 |
0 |
|a Exceptional service, exceptional profit :
|b the secrets of building a five-star customer service organization
|c Leonardo Inghilleri and Micah Solomon
|
| 260 |
0 |
0 |
|a New York :
|b AMACOM ,
|c 2010
|
| 500 |
0 |
0 |
|a Includes index
|
| 650 |
0 |
0 |
|a Customer loyalty
|
| 650 |
0 |
0 |
|a Customer satisfaction
|
| 650 |
0 |
0 |
|a Customer service
|
| 700 |
0 |
0 |
|a Solomon
|h Micah
|
| 999 |
|
|
|a B000013581
|b MONOGRAPH
|c OPEN SHELF
|e Default branch
|