Zalina bt Abdul Rahim. (2012). Measuring service quality performace towards customer's satisfaction at National Library of Malaysia [Thesis]. Faculty of Information Management,Universiti Teknologi Mara.
Chicago Style (17th ed.) CitationZalina bt Abdul Rahim. Measuring Service Quality Performace Towards Customer's Satisfaction at National Library of Malaysia [Thesis]. Selangor: Faculty of Information Management,Universiti Teknologi Mara, 2012.
MLA (9th ed.) CitationZalina bt Abdul Rahim. Measuring Service Quality Performace Towards Customer's Satisfaction at National Library of Malaysia [Thesis]. Faculty of Information Management,Universiti Teknologi Mara, 2012.
Warning: These citations may not always be 100% accurate.