Measuring service quality performace towards customer's satisfaction at National Library of Malaysia [Thesis]
| Main Author: | |
|---|---|
| Format: | Thesis Book |
| Published: |
Selangor :
Faculty of Information Management,Universiti Teknologi Mara ,
2012
|
| Subjects: | |
| Online Access: | http://ilmu.jpa.gov.my/document/0000031852.pdf |
| Item Description: | Thesis |
|---|---|
| Physical Description: | xi,71 pages : 30cm |