Measuring service quality performace towards customer's satisfaction at National Library of Malaysia [Thesis]

Bibliographic Details
Main Author: Zalina bt Abdul Rahim
Format: Thesis Book
Published: Selangor : Faculty of Information Management,Universiti Teknologi Mara , 2012
Subjects:
Online Access:http://ilmu.jpa.gov.my/document/0000031852.pdf

MARC

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