Measuring service quality performace towards customer's satisfaction at National Library of Malaysia [Thesis]

Measuring service quality performace towards customer's satisfaction at National Library of Malaysia [Thesis]

Bibliographic Details
Main Author:	Zalina bt Abdul Rahim
Format:	Thesis Book
Published:	Selangor : Faculty of Information Management,Universiti Teknologi Mara , 2012
Subjects:	Universiti Teknologi Mara > Dissertations Dissertation,thesis,etc
Online Access:	http://ilmu.jpa.gov.my/document/0000031852.pdf

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