The mediating effect of waiting time on the relationship between service quality and customer satisfaction [Thesis]
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| Format: | Thesis Book |
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Kedah :
Othman yeop Abdullah Graduate School of Business ,
2012
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| Online Access: | http://ilmu.jpa.gov.my/document/0000032982.pdf |
| Item Description: | Thesis |
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| Physical Description: | xiv,246 pages : 30cm |