The mediating effect of waiting time on the relationship between service quality and customer satisfaction [Thesis]

The mediating effect of waiting time on the relationship between service quality and customer satisfaction [Thesis]

Bibliographic Details
Main Author:	Alim Impira
Format:	Thesis Book
Published:	Kedah : Othman yeop Abdullah Graduate School of Business , 2012
Subjects:	Universiti Utara Malaysia > Dissertations Dissertation,thesis,etc
Online Access:	http://ilmu.jpa.gov.my/document/0000032982.pdf

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