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  1. 1
    Increasing the productivity and the performances of the Wilayah Persekutuan road transport department Mazlan Mohd Nor.
    by MAZLAN Mohd Nor
    Published K.L: UM, 1983.
  2. 2
    On great service : a framework for action Leornard L Berry.
    by BERRY
    Published New York: The Free Press, 1995.
  3. 3
    If we can put a man on the moon : getting big things done in government William D. Eggers, John O'Leary.
    by EGGERS
    Published Boston: Harvard Business Press, 2010.
  4. 4
    International dictionary of public management and governance Gambhir Bhatta.
    by BHATTA
    Published New York: M.E. Sharpe,Inc., 2006.