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BERRY
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1
On great service : a framework for action Leornard L Berry.
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BERRY
Published New York: The Free Press, 1995.
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2
Fostering spirituality in the workplace a leader's guide to sustainability Priscilla Berry
by
Berry
Published New York Business Expert Press 2013
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3
Delivering quality service : balancing customer perceptions and expectations Valarie A. Zeithaml, A Parasuraman, Leonard L. Berry.
by
ZEITHAML
Published New York: The Free Press, 1990.
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Related Subjects
Business ethics
Customer service
Customer service --
Leadership
Mathematical models
Quality control
Quality control --
Service industries --
case studies
management --