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  1. 1
    The service profit chain : how leading companies link profit and growth to loyalty, satisfaction and value James L Heskett, W.Earl Sasser and Leonard A. Schlesinger.
    by HESKETT
    Published New York: The Free Press, 1997.
    “…New York: The Free Press, 1997.…”
  2. 2
    The diversity machine : the drive to change the white male workplace Frederick R. Lynch.
    by LYNCH
    Published New York: Free Press, 1997.
    “…New York: Free Press, 1997.…”
  3. 3
    The synergy trap how companies lose the acquisition game Mark L. Sirower
    by SIROWER
    Published New York Free Press 1997
    “…New York Free Press 1997…”