Showing 1 - 2 results of 2 for search 'HESKETT', query time: 0.09s Refine Results
  1. 1
    The service profit chain : how leading companies link profit and growth to loyalty, satisfaction and value James L Heskett, W.Earl Sasser and Leonard A. Schlesinger.
    by HESKETT
    Published New York: The Free Press, 1997.
  2. 2
    The ownership quotient putting the service profit chain to work for unbeatable competitive advantage James L. Heskett, W. Earl Sasser, Joe Wheeler
    by HESKETT
    Published Boston, Mass: Harvard Business Press, 2008