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|a 0071352104
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|a 658.812
|b THO
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|a THOMPSON
|h Harvey
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| 245 |
1 |
4 |
|a The customer-centered enterprise :
|b how IBM and other world class companies achieve extraordinary results by putting customers first
|c Harvey Thompson
|
| 260 |
0 |
0 |
|a New York :
|b Mc Graw Hill ,
|c 2000
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| 300 |
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|a xv,247p ;
|c 23cm.
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| 650 |
0 |
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|a Business companies - customer services
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|a Customer relations
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|a Customer services
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|a B000006178
|b MONOGRAPH
|c OPEN SHELF
|e Default branch
|