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| LEADER |
00000cam a2200000 7i4500 |
| 001 |
0000014447 |
| 005 |
20020606.0 |
| 008 |
020606s2001 |
| 020 |
0 |
0 |
|a 0658010042
|
| 090 |
0 |
0 |
|a 658.812
|b KEI
|
| 100 |
1 |
0 |
|a KEINIGHAM
|h Timothy L
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| 245 |
1 |
4 |
|a The customer delight principle :
|b exceeding customer's expectation for bottom-line success
|c Timothy L. Keiningham and Terry G. Vavra
|
| 260 |
0 |
0 |
|a Chicago :
|b McGraw Hill ,
|c 2001
|
| 300 |
|
|
|a xiii,192p. ;
|c 23cm.
|
| 650 |
0 |
0 |
|a Consumer satisfaction
|
| 650 |
0 |
0 |
|a Success in business
|
| 700 |
1 |
1 |
|a Vavra
|h Terry G
|
| 999 |
|
|
|a B000007180
|b MONOGRAPH
|c OPEN SHELF
|e Default branch
|