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A dream with a deadline turning strategy into action Jacques Horovitz with Anne-Valerie Ohlsson-Corboz
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HOROVITZ
Published Harlow, England; New York: FT Prentice Hall, 2007
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Service strategy management moves for customer results Jacques Hororitz
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HOROVITZ
Published Britain Pearson Education Limited 2000
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Related Subjects
Business planning
Consumer satisfaction
Customer relations
Customer services
Management
Mission statements
Strategic planning