Showing 1 - 2 results of 2 for search 'PARASURAMAN', query time: 0.08s Refine Results
  1. 1
    Hubungan industri & pengurusan sumber manusia isu dan cabaran Balakrishnan Parasuraman
    by PARASURAMAN
    Published Selangor Prentice Hall 2002
  2. 2
    Delivering quality service : balancing customer perceptions and expectations Valarie A. Zeithaml, A Parasuraman, Leonard L. Berry.
    by ZEITHAML
    Published New York: The Free Press, 1990.
    Other Authors: “…Parasuraman,…”