Search Results - Parasuraman

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  1. 1
    Hubungan industri & pengurusan sumber manusia : isu dan cabaran

    Hubungan industri & pengurusan sumber manusia : isu dan cabaran by PARASURAMAN

    Published 2002
  2. 2
    Delivering quality service : balancing customer perceptions and expectations

    Delivering quality service : balancing customer perceptions and expectations by ZEITHAML

    Published 1990
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