Search Results - Sasser

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  1. 1
    The service profit chain : how leading companies link profit and growth to loyalty, satisfaction and value

    The service profit chain : how leading companies link profit and growth to loyalty, satisfaction and value by HESKETT

    Published 1997
    Other Authors: “…Sasser…”
  2. 2
    The ownership quotient : putting the service profit chain to work for unbeatable competitive advantage

    The ownership quotient : putting the service profit chain to work for unbeatable competitive advantage by HESKETT

    Published 2008
    Other Authors: “…Sasser…”

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